Now building partnerships for our 12-month Community Health Access Hub pilot in Peel Region.
UNITYCommunity Health Center

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About Unity

A new, federally incorporated not-for-profit building a trusted point of connection between Peel's communities and the health and social services that support them.

A Unity navigator sharing information with a family and older adults
Who we are

Coordinated care, built through partnership.

Unity Community Health Center was created to improve equitable access to health, wellness and community supports in Ontario.

Our model brings together health-system navigation, primary-care partnerships, mental health and wellness supports, complex case management, healthy aging, trauma-informed services, prevention, education and community outreach.

We are developing Unity as a collaborative community health organization. Rather than duplicating existing services, we build strong referral pathways and partnerships with primary-care providers, hospitals, community agencies, settlement organizations, mental-health services, seniors organizations, GBV and survivor-support services, and public institutions serving Ontario's residents.

Our vision

A healthier, more inclusive and equitable Peel Region where every person can access coordinated, culturally responsive and understandable health and community services.

Our mission

To improve health and well-being by connecting underserved individuals and families with accessible, integrated, culturally responsive and trauma-informed supports, while strengthening collaboration across the community.

Core values

What guides our work.

EquityWe reduce avoidable barriers and improve access for communities facing health inequities.
InclusionWelcoming services where every background, identity, age and ability can take part with dignity.
DiversityWe value the languages, cultures, perspectives and lived experience across Peel.
CompassionWe treat every person with empathy, dignity and respect.
AccessServices that are easier to understand, navigate and reach.
CollaborationWe build partnerships rather than working in isolation.
AccountabilityWe use resources responsibly, protect privacy and measure results.
QualityEvidence, feedback and continuous improvement strengthen our services.
Inclusion, diversity & equity

Equity is built in, not added on.

Health outcomes are shaped by more than medical care. Language, culture, age, disability, income, migration experience, discrimination, trauma and gender all play a part. We design programs around accessibility, community participation, cultural responsiveness, confidentiality, informed choice and respect for lived experience.

Where we put equity into practice

  • Recruitment
  • Governance
  • Program design
  • Language access
  • Accessibility
  • Community engagement
  • Data & evaluation
  • Staff training
  • Complaint processes
  • Partnership development

Trauma-informed care

Safety, confidentiality, informed consent and client choice come first. Specialized assessment and treatment are provided by qualified professionals or specialized partners.

Language access

Multilingual navigation, plain-language information and professional interpretation for sensitive or complex conversations.

Accessibility & participation

We seek feedback from service users, caregivers, community leaders and partners, and use it to improve access and accountability.

Our team

An interdisciplinary team, by design.

The roles we are building, supported by clinical and specialized partners.

ED

Executive Director / Program Lead

Strategy, governance, funding, partnerships, operations and accountability.

RN

RN / Clinical Coordinator

Clinical coordination, health education, navigation and quality support.

SW

Social Worker / Mental Health Counsellor

Psychosocial assessment, counselling support, trauma-informed practice and referrals.

HN

Community Health Navigator / Case Manager

Intake, navigation, complex case coordination, referrals and follow-up.

CP

Seniors / Community Program Worker

Healthy-aging activities, outreach, social connection and community navigation.

AC

Administrative / Intake Coordinator

Reception, scheduling, registration, data support and administration.

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Clinical & specialized partners

Physicians, nurse practitioners, allied health, GBV and trauma specialists through funded or partnership arrangements.

Governance & accountability

Clear oversight from day one.

Our Board of Directors provides strategic, fiduciary and risk oversight. Operational authority is delegated to the Executive Director. As Unity grows, committees and advisory structures will support the Board.

Finance & auditQuality & safetyGovernanceInclusion & community engagement
Quality, safety & privacy
  • Client-centred, trauma-informed and culturally responsive service
  • Defined privacy, confidentiality and consent practices
  • Standard incident, complaint and privacy-breach reporting
  • Workplace health, safety, violence and harassment procedures
  • Infection prevention and control suited to our services
  • Clear professional scope-of-practice boundaries
  • Regular KPI, documentation, equity and quality-improvement reviews

Share our commitment to equitable care?

We are looking for partners in healthcare, community services, research, funding and facilities.

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